Turn Your Customers' Content Into Digital Word-of-Mouth Marketing
Instagram automation that rewards your customers for sharing your business online.
More reach. More followers. More reviews. A growing VIP list. All on autopilot.
Click Below to Watch How it Works
"After implementing this system, our Instagram engagement has tripled... and 90% of new customers say they heard about us through a friend's Instagram Story."
Xavier VasOwner of Leda Balcao
3 Benefits of Using Your Customers' Content as Marketing
Warm Audience Reach
Your customers' Instagram followers see their content with your IG page tag for 24 hours. You get warm traffic.
More Reviews
Automated review requests. 65% of customers are more likely to leave reviews when requested.
Build a VIP List
Automated VIP list invites. Collect contact and birthday info and automatically send to your messaging platform.
"I really recommend the system for Instagram. I think fellow restaurateurs should hop on board this platform. It really, really increases not only your Instagram, but also your Google reviews."
Brainard ColacoChef & Owner of Momoka | Japanese Dessert Bar
How This Works in 3 Steps
Step 1.Customers Post & Tag Your Page
Your customers take a photo or video at your business and upload it to their Instagram Story.They use the @mention feature to tag your Instagram page in their Story.Signs on tables, menus, and around your venue remind them to tag you.Your staff can also give a friendly reminder when taking orders.
Step 2Their Followers See It (With Your Link)
A chatbot automatically sends a digital coupon to their Instagram DMs just seconds after they post and tag your page.That Story — with your restaurant’s Instagram link — is seen by their followers for 24 hours. That’s a warm audience who already trusts the person posting.Some of those followers will click through to your Instagram profile.This results in warm audience traffic.The prizes are set by you. We suggest 5-10 prizes with different percentage chances of winning to keep it fun.
Step 3Automation Sends Review Request & VIP Invite
After the prize, the automation follows up with a simple review request.If the customer taps “yes”, they’re sent directly to your review link.This is usually Google, but you can choose your platform(s).Next, they’re invited to join your VIP list — by sharing their name, contact info, and birthday (all consensually).This builds a list you own and can reach anytime by email, WhatsApp, or SMS.
That’s the Power of Your Customers’ Content as Word-of-Mouth Marketing1. Customers create content anywayThey’re already taking photos and videos at your restaurant. You see it every day.2. Give them a reason to shareEncourage uploads by offering fun, free prizes.3. The system does the restAutomation follows up to get you more reviews and build a VIP list for long-term growth.• Their IG Stories promote you to their followers (a warm audience of friends and family).• Your page gets more reach, profile visits, and new followers daily.• Automated follow-ups request reviews to build trust and social proof.• Invitations to your VIP list grow an audience you can reach anytime.No extra effort.
All fully automated.
All leading to more customers on autopilot.
“At first, I thought it was just another marketing gimmick, but the results spoke for themselves. From the first month, engagement increased, and every month after, it just kept growing.The best part is how the Instagram Stories tag system reaches friends of friends. It’s like a chain reaction for customer engagement — expanding our reach in ways we never imagined"
Xavier VasOwner of Leda Balcao
Ready To Turn Your Customers' Content Into Digital Word-of-Mouth Marketing?
Click below to fill out the form and apply
How Is This Different?
Online, every new customer discovers you from two paths.
1. You Tell New People
You reach new people through:👉 Paid advertising
👉 Paying influencers
👉 Posting content on social mediaAdvertising costs money.
Content costs time and/or money.
Influencers cost money and research time.It looks like this (picture 1)
2. Your CUSTOMERS Tell New People About You
This is word-of-mouth marketing.
But digital.👉 People share social media posts
👉 UGC (User Generated Content)
👉 Customers leave reviewsGet more reviews.
Make content worth sharing.
Customers post about you online.That's why this system works.
Customers share your brand online.
Each share reaches a different audience.It looks like this (picture 2)
This system works because of two simple truths:1. Everyone carries a content creation machine in their pocket.
2. Everyone has access to an audience at their fingertips.Word-of-mouth marketing has always been the best way for any business to grow.But now it's digital. And automated.More reach. More followers. More reviews.And a growing VIP list — all on autopilot.All this triggered by just 2 actions that your customers love doing anyway:✅ Taking photos
✅ Posting them on Instagram.
Ready To Turn Your Customers' Content Into Digital Word-of-Mouth Marketing?
Click below to fill out the form and apply
FAQ
Ready To Turn Your Customers' Content Into Digital Word-of-Mouth Marketing?
Click below to fill out the form and apply
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Privacy Policy
IntroductionWith the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as “data”) that we process, for what purposes and to what extent when you visit our website.
This privacy policy applies to all processing of personal data carried out by us, both in the context of the provision of our services through the website and within external online presences, such as our social media profiles (hereinafter collectively referred to as “Online Offer”).The terms used are not gender-specific.Last Updated: 18th of January, 2024The ControllerYour Customers Content as Marketing and the website https://your-customers-content-as-marketing.com/ is owned by:Customers On Auto LLP27 Old Gloucester Street, London,WC1N 3AX, United KingdomE-mail address: [email protected]phone: +44 7836 622 200Overview of processingThe following overview summarises the types of data processed and the purposes of their processing and refers to the data subjects.Types of data processedInventory data (e.g. names, addresses).
Content data (e.g. text entries, messages.
Contact data (e.g. email, telephone numbers).
Meta/communication data (e.g. device information, IP addresses).
Usage data (e.g. web sites visited, interest in content, access times).
Location data (data indicating the location of an end user’s device).
Contract data (e.g. subject matter of contract, term, customer category).
Payment data (e.g. bank details, invoices, payment history).
Categories of data subjectsEmployees (e.g. employees, applicants, former employees).
Business and contractual partners.
Interested parties.
Communication partners.
Customers.
Users (e.g. website visitors, users of online services).
Purposes of the processingProvision of our online offer and user-friendliness.
Visitor action evaluation.
Office and organisational procedures.
Direct marketing (e.g. by e-mail or post).
Feedback (e.g. collecting feedback via online form or other methods).
Interest-based and behavioural marketing.
Contact requests and communication.
Re-marketing.
Reach measurement (e.g. access statistics, recognition of returning visitors).
Security measures.
Tracking (e.g. interest/behavioural profiling, use of cookies).
Surveys and questionnaires (e.g. surveys with input options, multiple choice questions).
Contractual performance and service.
Managing and responding to enquiries.
Target group formation (determination of target groups relevant for marketing purposes or other output of content).
Relevant legal basisIn the following, we share the legal bases of the General Data Protection Regulation (GDPR) and the UK’s Data Protection Act 2018 on the basis of which we process personal data. Should more specific legal bases be relevant in individual cases, we will inform you of these in the privacy policy.Consent – The data subject has given his/her consent to the processing of personal data relating to him/her for a specific purpose or purposes.
Performance of a contract and pre-contractual enquiries – Processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures carried out at the data subject’s request.
Legal obligation – Processing is necessary for compliance with a legal obligation to which the controller is subject.
Legitimate interests – Processing is necessary to protect the legitimate interests of the controller or a third party, unless such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.
Security measuresWe take appropriate technical and organisational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk.The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access to, input of, disclosure of, assurance of availability of and segregation of the data. We also have procedures in place to ensure the exercise of data subjects’ rights, the deletion of data and responses to data compromise. Furthermore, we already take the protection of personal data into account in the development or selection of hardware, software and procedures in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.SSL encryption (https): In order to protect your data transmitted via our online offer, we use SSL encryption. You can recognise such encrypted connections by the prefix https:// in the address line of your browser.Transmission and disclosure of personal dataIn the course of our processing of personal data, it may happen that the data is transmitted to other bodies, companies, legally independent organisational units or persons or that it is disclosed to them. Recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a web site. In such cases, we observe the legal requirements and, in particular, conclude appropriate contracts or agreements that serve to protect your data with the recipients of your data. Further, our operations and the provisions of our services and contractual obligations require the transmission of personal data to our services provider, Google, Brevo, Clepher, Zapier, Microsoft, FaceBook, Calendly, Thrive Leads, WordPress.Data processing in third countriesIf we process data in a third country (i.e., outside the European Union (EU) the United Kingdom (UK), the European Economic Area (EEA)) or the processing takes place in the context of the use of third-party services or the disclosure or transfer of data to other persons, bodies or companies, this will only be done in accordance with the legal requirements.Subject to express consent or contractually or legally required transfer, we only process or have data processed in third countries with a recognised level of data protection, contractual obligation through so-called processing agreements, in the presence of certifications or binding internal data protection regulations.Use of cookiesCookies are text files that contain data from visited websites or domains and are stored by a browser on the user’s device. A cookie is primarily used to store information about a user during or after his or her visit within an online offer. Stored information may include, for example, language settings on a web site, login status, a shopping cart or where a video was watched. The term cookies also includes other technologies that perform the same functions as cookies (e.g. where user details are stored using pseudonymous online identifiers, also known as “user IDs”). For further information please refer to our Cookie Policy.Commercial and business servicesWe process data of our contractual and business partners, e.g. customers and interested parties (collectively referred to as “contractual partners”) in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g. to answer enquiries.We process this data to fulfil our contractual obligations, to secure our rights and for the purposes of the administrative tasks associated with this information as well as for business organisation. Within the framework of applicable law, we only disclose the data of contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or for the fulfilment of legal obligations or with the consent of the persons concerned (e.g. to participating telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Contractual partners will be informed about other forms of processing, e.g. for marketing purposes, within the framework of this privacy policy.We inform the contractual partners which data is required for the aforementioned purposes before or in the course of data collection, e.g. in online forms, by means of special labelling (e.g. colours) or symbols (e.g. asterisks or similar), or in person.We delete the data after the expiry of legal warranty and comparable obligations, i.e. generally after 6 years, unless the data is stored in a customer account, e.g. as long as it must be kept for legal archiving reasons. We delete data disclosed to us by the contractual partner within the scope of an order in accordance with the specifications of the order, generally after the end of the order.If we use third-party providers or platforms to provide our services, the terms and conditions and privacy policies of the respective third-party providers or platforms apply in the relationship between the users and the providers.If it is necessary for the fulfilment of our contract, for the protection of vital interests or required by law, or if we have the consent of the client, we disclose or transfer the client’s data to third parties or agents, such as authorities, subcontractors or in the field of IT, office or comparable services, in compliance with the requirements of professional law.Project and development services: We process the data of our customers and clients (hereinafter uniformly referred to as “customers”) in order to enable them to select, acquire or commission the selected services or works as well as related activities as well as their payment and provision or execution or performance.The required information is identified as such in the context of the order, purchase order or comparable contract conclusion and includes the information required for the provision of services and billing as well as contact information in order to be able to hold any consultations. Insofar as we obtain access to information of the end customers, employees or other persons, we process this in accordance with the legal and contractual requirements.Types of data processed: inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. email, telephone numbers), contract data (e.g. subject matter of contract, term, customer category).Data subjects: Interested parties, business and contractual partners.Purposes of processing: Contractual performance and service, contact requests and communication, office and organisational procedures, administration and response to requests.Legal basis: Contractual performance and pre-contractual enquiries, Legal obligation, Legitimate interests.Provision of the online offer and web hostingIn order to provide our online offer securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the online offer can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services as well as security services and technical maintenance services.The data processed in the course of providing the hosting service may include all information relating to the users of our online service that is generated in the course of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or web sites.Collection of access data and log files: We ourselves (or our web hosting provider) collect data on every access to the server (so-called server log files). The server log files may include the address and name of the web sites and files accessed, the date and time of access, the volume of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.The server log files may be used, on the one hand, for security purposes, e.g. to avoid overloading the servers (especially in the event of abusive attacks, so-called DDoS attacks) and, on the other hand, to ensure the utilisation of the servers and their stability.Types of data processed: Content data (e.g. text entries, photographs, videos), usage data (e.g. web sites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).Data subjects: Users (e.g. website visitors, users of online services).Legal grounds: Legitimate interests.Cloud servicesWe use software services accessible via the Internet and running on the servers of their providers (so-called “cloud services”, also referred to as “software as a service”) for the following purposes: document storage and management, calendar management, sending e-mails, spreadsheets and presentations, exchanging documents, content and information with specific recipients or publishing web sites, forms or other content and information, as well as chats and participation in audio and video conferences.In this context, personal data may be processed and stored on the servers of the providers to the extent that these are part of communication processes with us or are otherwise processed by us as set out in this privacy policy. This data may include, in particular, master data and contact data of users, data on transactions, contracts, other processes and their contents. The cloud service providers also process usage data and metadata used by them for security purposes and service optimisation.If we use the cloud services to provide forms or other documents and content to other users or publicly accessible web sites, the providers may store cookies on the users’ devices for the purposes of web analysis or to remember the users’ settings (e.g. in the case of media control).Notes on legal bases: Where we ask for consent to use cloud services, the legal basis for processing is consent. Furthermore, their use may be a component of our (pre)contractual services, provided that the use of the cloud services has been agreed within this framework. Otherwise, user data is processed on the basis of our legitimate interests (i.e., interest in efficient and secure management and collaboration processes).Types of data processed: inventory data (e.g. names, addresses), contact data (e.g. email), content data (e.g. text input,), usage data (e.g. web sites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).Data subjects: Customers, employees (e.g. employees, applicants, former employees), prospective customers, communication partners.Purposes of processing: Office and organisational procedures.Legal grounds: Consent , Contract performance and pre-contractual enquiries, Legitimate interests.Electronic notificationsWe send e-mails and other electronic notifications only with the consent of the recipients or with legal permission. If the contents of a notification are specifically described in the course of registration, they are decisive for the consent of the user. In addition, our notifications may contain information about our services and us.Deletion and restriction of processing: We may store unsubscribed email addresses for up to three years based on our legitimate interests before deleting them in order to be able to prove consent previously given. The processing of this data will be limited to the purpose of a possible defence against claims. An individual deletion request is possible at any time, provided that the former existence of consent is confirmed at the same time. In the case of obligations to permanently observe objections, we reserve the right to store the e-mail address in a block list (so-called “block list”) for this purpose alone.